Confirm every COD order on WhatsApp — without the manual grind
Konfirm connects your Shopify store to your own WhatsApp numbers, sends order confirmations automatically, classifies replies, tags your orders, and hands off to your team when a human is needed.
No card required · Pair your existing number · Free trial on every plan
Order confirmation
Last 7 days
Confirmation rate
87%
▲ 6.2%
Orders contacted
1,284
▲ 12%
Needs review
23
▼ 4
Confirmed orders per day
Built for the platforms COD sellers actually use
The COD problem
Unconfirmed orders quietly drain your margin
Fake numbers, duplicate orders, and silent customers turn into failed deliveries, return shipping, and wasted COD fees. Confirming by hand doesn't scale past a few dozen orders a day.
Manual messaging eats your team's day
Reps copy-paste, wait for replies, and re-check order tags one by one.
Ambiguous replies get mishandled
“Send tomorrow”, “change size”, a voice note — easy to misread at volume.
Numbers get flagged
Blasting without limits gets your WhatsApp number throttled or banned.
How it works
From new order to confirmed in minutes
A controlled pipeline — not a bulk sender. Every step is configurable and logged.
Connect Shopify
Install the app and we read new COD orders, customers, and line items in real time via webhooks.
Pair a WhatsApp number
Scan a QR to connect your own number. Add more for other brands or regions whenever you need.
Set your rules & template
Pick which orders enter the pipeline, write your confirmation message, and set follow-up and quiet-hour limits.
Confirm on autopilot
Messages send within limits, replies get classified, Shopify tags update, and your team steps in only when needed.
Everything you need
A WhatsApp operations platform, not a script
Built around real order workflows, with the safety and auditability a growing COD business needs.
Multiple WhatsApp numbers
Connect a number per brand, region, or store. Route sends, balance load, and keep a backup ready — each with its own limits and health status.
Reply classificationAI
Rules catch the obvious yes/no; AI handles the ambiguous — in English, Urdu, and Roman Urdu. Every reply gets a confidence score and an audit trail.
Human inbox & handoff
Uncertain replies, questions, and address changes land in a shared inbox with order context, notes, and quick replies — never trap a customer in a bad flow.
Safety & sending limits
Per-number rate caps, randomized delays, business hours, cooldowns, and an emergency pause. Positioned as customer care — not spam.
Shopify order tagging
Read new COD orders, render templates, and write back confirmed / cancelled / needs-review tags automatically. Idempotent, with no duplicate messages.
Analytics & audit logs
Confirmation rate by template, city, and number. Agent performance, saved hours, and an explainable log of every automated action.
Order confirmation
Last 7 days
Confirmation rate
87%
▲ 6.2%
Orders contacted
1,284
▲ 12%
Needs review
23
▼ 4
Confirmed orders per day
Human inbox
Step in only when it matters
Automation handles the routine. When a reply is ambiguous, a customer asks a question, or confidence is low, the conversation lands in a shared inbox with full order context, internal notes, quick replies, and one-click confirm / cancel / pause.
- Unified conversation view with order timeline
- Assign to agents, add notes, pause automation per customer
- Filter by needs-review, confirmed, cancelled, no-response
AI reply classification
Understands “haan”, “kal bhej do”, and everything in between
A rules engine resolves clear yes/no replies instantly. For anything ambiguous, AI classifies intent across English, Urdu, and Roman Urdu — with a confidence score and a recorded reason. The AI never free-replies to customers unless you turn it on; by default it classifies and routes.
Karachi Threads
online
Customer-safe by default
Transactional confirmations customers expect — with suppression and do-not-contact lists baked in.
Number health protection
Rate limits, randomized delays, cooldowns, and risk indicators keep your numbers in good standing.
Fully auditable
Every render, send, reply, classification, and tag change is logged and explainable.
“We went from two people chasing confirmations all day to a dashboard that just shows us the ones that need a human. Confirmation rate is up, failed deliveries are down.”
Sana R.
Ops Lead, Karachi Threads
FAQ
Questions, answered
No. Konfirm is built for transactional order operations — confirming COD orders customers are already expecting. It enforces per-number rate limits, business hours, cooldowns, and suppression lists so your numbers stay healthy and your customers stay happy.
Not to start. You can pair your existing WhatsApp number via QR for the fastest setup. The messaging layer is built behind an adapter, so the official Cloud API can be added later without changing your workflows.
Shopify is live today, with COD-focused order reading and tag write-back. WooCommerce, BigCommerce, Magento, and Daraz are on the roadmap.
Replies are classified in English, Urdu, and Roman Urdu out of the box, with confidence scoring. Low-confidence replies are routed to your human inbox.
Every number has daily caps, randomized delays between messages, cooldowns after errors, business-hour windows, and a one-click emergency pause — plus health and risk indicators on a dashboard.
Stop shipping unconfirmed COD orders
Connect your store, pair a WhatsApp number, and start confirming orders automatically — within safe sending limits. Free to try, no card required.