Customer-safe WhatsApp operations for COD ecommerce
Konfirm exists to make order confirmation on WhatsApp reliable, auditable, and kind to customers — built for the COD-heavy markets where WhatsApp is the channel that matters most.
Why now
COD runs on WhatsApp — and it's still done by hand
In COD-first markets, stores confirm orders by messaging customers one by one: copy-paste a template, wait for a reply, interpret an ambiguous answer, update tags, follow up later. It doesn't scale, and getting it wrong means failed deliveries, return shipping, and wasted COD fees.
Volume breaks manual confirmation
Past a few dozen orders a day, a team can't keep up — and unconfirmed orders ship anyway.
Blast tools get numbers banned
Generic senders ignore WhatsApp's limits and put a business's primary number at risk.
Nobody can explain what happened
Without an audit trail, disputes and debugging turn into guesswork.
What we believe
Principles we build by
We're deliberately not a marketing-blast tool. These principles shape every decision.
Customer-safe by default
We send the transactional messages customers already expect — never blasts. Rate limits, quiet hours, cooldowns, and suppression lists are built in, not bolted on.
Auditable end to end
Every render, send, reply, classification, and tag change is logged and explainable. Trust comes from being able to show exactly what happened and why.
Human-in-the-loop
Automation handles the routine; people handle the judgement calls. Ambiguous replies, questions, and edge cases land in a shared inbox — customers never get trapped.
Local-language first
COD markets don't reply in tidy English. We understand “haan”, “kal bhej do”, and everything in between across English, Urdu, and Roman Urdu — with a confidence score on every read.
What we're building
A focused roadmap, shipped in order
We start narrow and earn the right to expand — the COD confirmation wedge first, then everything around it.
Shopify COD confirmation
New-order ingestion, eligibility rules, multi-number sending, reply classification, Shopify tag write-back, the human inbox, and audit logs.
Deeper pipeline control
Richer follow-up sequences, per-store templates with approval states, abandoned-checkout recovery, and finer escalation rules.
More channels & stores
WooCommerce, BigCommerce, and Daraz integrations, the official WhatsApp Cloud API alongside session pairing, and post-purchase and review flows.
Who we are
A small team obsessed with one workflow
We're a focused crew building the order-confirmation system we wished existed when we ran ops by hand.
Engineering
Pipeline, workers & reliability
Product
Workflows & customer safety
Design
Inbox & dashboard experience
Support
Onboarding & success
We're hiring across engineering, product, and support — reach us at support@konfirm.app.
Stop shipping unconfirmed COD orders
Connect your store, pair a WhatsApp number, and start confirming orders automatically — within safe sending limits. Free to try, no card required.