A WhatsApp operations platform, not a script
Everything you need to confirm COD orders on WhatsApp — safely, in your customers' language, with humans in the loop and a full audit trail. Organised by what it does for your operation.
WhatsApp at the core
Multi-number WhatsApp management
Connect numbers via QR
Pair your existing WhatsApp numbers in seconds. Add one per brand, region, or store — the messaging layer sits behind an adapter, so the official Cloud API can slot in later.
Routing & load balancing
Assign numbers to specific stores or pipelines, distribute sends across them, and keep a backup ready so a single disconnect never stalls your confirmations.
Health & risk indicators
Live connection status, per-number daily caps and cooldowns, ban-risk signals, reconnect prompts for expired sessions, and manual pause / resume on each number.
The workflow engine
Order confirmation pipeline & rules
Eligibility rules
Decide exactly which orders enter the pipeline: COD only, valid phone, not already contacted or confirmed, value range, supported region, plus product and high-risk filters.
Configurable behaviour
Set follow-up delays, maximum attempts, business hours, quiet hours, language, and the tags applied for each outcome — all from simple form-based configuration.
Manual or fully automatic
Run hands-off, or switch on manual approval mode so an agent green-lights each send. Auto-cancel rules are opt-in, never default.
Safe, on-brand messaging
Message templates
Variables & preview
Compose with {{customer_name}}, {{order_number}}, {{order_total}}, {{shipping_address}}, {{city}}, and {{country}} — and preview the rendered message before you save.
Multi-language
Write confirmation and follow-up templates in English, Urdu, or Roman Urdu, per store and per pipeline, so the message reads naturally to every customer.
Spam-risk & versioning
Character counts, spam-risk warnings, an approval state, and full version history — so you always know which wording is live and why it was changed.
AI reply classification
Understands what customers actually mean
Rules + AIAI
A rules engine clears obvious yes/no replies instantly; AI handles the ambiguous ones — across English, Urdu, and Roman Urdu — and routes the rest to a human.
Confidence & reasonsAI
Every reply gets an intent, a confidence score, and a recorded reason. Anything below your threshold is escalated, never guessed.
Classify, don't free-replyAI
By default the AI classifies and routes — it doesn't message customers on its own. You decide if and when to let it do more.
Humans where they matter
Human inbox & handoff
Shared team inbox
A unified conversation view with the order timeline, customer sidebar, internal notes, and quick replies — filter by needs-review, confirmed, cancelled, or no-response.
Assign & resolve
Assign conversations to agents, manually mark confirmed or cancelled, update tags, and pause automation for a single customer without breaking the rest of the pipeline.
Smart handoff triggers
Low-confidence replies, questions, change requests, voice notes and images, or repeated send errors all escalate automatically — your team only sees what needs them.
Customer-safe by design
Safety, limits & reliability
Sending limits
Per-number rate limits, daily caps, randomized delays, business-hour windows, post-error cooldowns, and a one-click emergency pause keep your numbers in good standing.
No duplicates, ever
Idempotency keys per order and message, retry with backoff, duplicate-message prevention, and failed-message reasons — so customers get one clean confirmation.
Consent & suppression
Opt-out detection, a suppression list, and a do-not-contact list, with consent fields where available. Positioned as transactional care, not marketing blasts.
AI, where it earns its place
“haan”, “kal bhej do”, and everything in between
The rules engine resolves clean replies for free. For the rest, AI reads intent across English, Urdu, and Roman Urdu, scores its confidence, and records its reasoning — so you can trust the call or send it to a human. It classifies and routes by default; it never free-replies to your customers unless you turn that on.
Reply classification
Rules first · AI for the rest
“haan bhej do”
Roman Urdu“نہیں چاہیے”
Urdu“can you deliver Sunday?”
EnglishBelow your confidence threshold → routed to the human inbox.
Inbox
Needs review · 3Fatima M.
2mCan I change the address to my office?
Bilal A.
11m🎤 Voice message (0:08)
Hira N.
24mkal subah bhejna
Zain K.
1hYes confirmed, thanks!
Human inbox & handoff
Step in only when it matters
When a reply is ambiguous, a customer asks a question, or confidence is low, the conversation lands in a shared inbox with full order context, internal notes, quick replies, and one-click confirm, cancel, or pause — so automation never traps a customer in a bad flow.
- Unified conversation view with the full order timeline
- Assign to agents, add notes, pause automation per customer
- Filter by needs-review, confirmed, cancelled, or no-response
The platform around it
Built as a real multi-tenant SaaS
Integration, reporting, auditability, and team controls — the operational backbone that makes the pipeline trustworthy at volume.
Shopify integration & tagging
OAuth install, real-time order webhooks, and reads of orders, customers, and line items — with confirmed / cancelled / needs-review tags written straight back, idempotently.
Analytics & reporting
Confirmation rate by template, city, product, and number; agent performance and response times; estimated saved hours; failed messages; and confirmed revenue.
Audit logs
An explainable record of every action — received, rendered, queued, sent, replied, classified, tagged, reviewed, paused, and errored — for trust, debugging, and support.
Roles & multi-tenant workspaces
Each business gets an isolated workspace with admin, manager, agent, and billing roles. Customer data, sessions, orders, and logs stay strictly separated per tenant.
More integrations, coming soon
Shopify is live today. WooCommerce, BigCommerce, Magento, Daraz, CSV import, and Zapier / Make webhooks are on the roadmap — built behind the same adapter layer.
Official Cloud API ready
Start on a paired WhatsApp number for speed. The messaging adapter is built so the official WhatsApp Business Cloud API can be added later — without changing your workflows.
Analytics & audit
See the outcome of every order
Track confirmation rate by template, city, product, and number; watch agent performance and response times; and read an explainable log of every automated action — so the numbers always tie back to what actually happened.
- Confirmation, cancellation, no-response, and review rates
- Per-number and per-agent performance, plus estimated saved hours
- A timestamped, reasoned audit trail behind every status change
Order confirmation
Last 7 days
Confirmation rate
87%
▲ 6.2%
Orders contacted
1,284
▲ 12%
Needs review
23
▼ 4
Confirmed orders per day
Stop shipping unconfirmed COD orders
Connect your store, pair a WhatsApp number, and start confirming orders automatically — within safe sending limits. Free to try, no card required.